Sweet Treats by Nauni Terms and Conditions

These Terms and Conditions ("Agreement") are a legal agreement between you ("Customer," "You," or "Your") and Sweet Treats by Nauni ("Bakery," "We," "Us," or "Our"). By using this website and ordering custom cakes and treats, you agree to comply with and be bound by the following terms and conditions. Please read this Agreement carefully before placing an order. If you do not agree to these terms, you may not use this website or order products from us.

1. Ordering Custom Cakes and Treats

• All custom cake and treat orders must be requested through our designated custom order form on our website.
• Orders are subject to availability, and we recommend placing your order at least seven (7) days in advance.
• Custom orders are confirmed only upon receipt of a confirmation email from us.
• Any changes to custom orders must be made at least 7 days prior to the scheduled delivery or pickup date.

2. Rush Orders

• Upon confirming the availability of your desired date, a rush fee of $25 will be applied to orders booked within a 6-day window

3. Payment

• We accept payment through Shopify for all orders directly ordered here, custom order payment details will be confirmed via email. You must provide valid payment information and ensure that your payment is authorized.
• A 50% deposit is required at the time of order placement for all custom orders once the order has been confirmed. This deposit confirms your order and guarantees the requested date. Please note that deposits can only be processed for customers who have received a confirmed quote and have verified the availability of the requested date. Payment methods for deposits include Venmo, Zelle, and Apple Pay. For the final payment during pickup, cash will also be accepted.
• For standard menu items, payment can be made at the time of order placement via Shopify.

4. Pricing and Taxes

• Prices for custom cakes and treats are subject to change and will be determined at the time of order placement.
• All prices are listed in USD and any applicable taxes will be added.

5. Client Responsibility/Transport 

• Upon receiving your items, a cake care card will be provided, outlining instructions for transportation, storage, and cake-cutting procedures.
• Subsequent to the cake departing from the possession of Sweet Treats By Nauni, all liability for any potential damage to the cake is transferred to you. It is important to understand that Sweet Treats By Nauni cannot be held accountable for any damages sustained during self-pickup or following a delivery.

6. Cancellation and Refund Policy

• In light of the perishable nature of our products we regrettably cannot accommodate returns or exchanges. Refunds will exclusively be granted in cases where Sweet Treats by Nauni fails to fulfill the order in its entirety. It's imperative to acknowledge that all products are considered final sale. As taste is inherently subjective, we cannot provide refunds if the client's taste preferences are not met.
• Custom orders that are canceled at least 7 days prior to the scheduled delivery or pickup date may be eligible for a full refund. Cancellations made after this deadline may not be eligible for a refund.
• Refunds will be issued through the same payment method used for the original purchase within 14 business days of the request.
• Kindly note that no reimbursements will be issued for minor deviations or variations in color or design. It is of importance that any issues with the order are voiced during the pickup process. Please be aware that Sweet Treats By Nauni will not entertain refund requests if design concerns are raised after the fact.
• Should a substantial flavor discrepancy be discovered subsequent to leaving with the cake (noted during the cake-cutting stage), I earnestly request your immediate notification. In the event that it is determined that an entirely incorrect flavor was provided, you will be reimbursed or credited for the portion of the cake that was inaccurately flavored.

7. Delivery and Shipping

• We offer delivery and shipping services for our products. Delivery charges and shipping fees will be determined based on location and distance.
• When opting for delivery, the request must be made during the order placement. Should there be a decision to switch from pick-up to delivery within 4 days of the event, an additional fee of $15 will be applied.
• Delivery and shipping times are approximate and may vary due to unforeseen circumstances.
• Customers are responsible for providing accurate delivery or shipping information. We are not liable for incorrect delivery addresses or delays caused by inaccurate information.

8. Product Quality

• We take every measure to ensure the quality and freshness of our products. However, we cannot be responsible for the condition of our products once they have been delivered or picked up by the customer.
• Upon collection by you or your designated representative, an item is classified as "Accepted." This term signifies that you, the client (or your appointed representative), have carefully examined the item and found it to be satisfactory. In the event of a significant design error (not previously addressed during the pre-order phase) becoming apparent and being communicated to me at the moment of pickup, every conceivable effort will be undertaken to promptly rectify this oversight before you depart. 
• For matters pertaining to damages or issues with shipping: We kindly ask you to carefully examine your order upon receipt. Should you identify any defects, damages, or receive an incorrect item, please contact us within 24 hours of receipt of product. This will enable us to swiftly assess the matter and rectify any discrepancies. When contacting us, please remember to attach images of the damaged item(s).

9. Intellectual Property

• All content, designs, and images on our website are the property of Sweet Treats by Nauni. You may not use, reproduce, or distribute any content from this website without our written consent.

10. Privacy

• We collect and store personal information as described in our Privacy Policy, which is accessible on our website.

11. Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.

By using our website and placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us before placing an order.

Last Updated: October 26th, 2023

Sweet Treats By Nauni

sweettreatsbynauni@gmail.com